Lets talk juicy tidbits when Luminary Learning Co joins The Wise Pineapple to talk all things hospitality and being awesome for people.

It’s called a “smize.” Smiling with your eyes. The face we present to the world is constantly changing as different combinations of its 42 muscles contract and contort it.

When you can say these words in a genuine, empathetic way that shows that you truly care about someone’s experience, the smoke can clear very fast.

This is the easiest for some, and most difficult for others. Sometimes, your solution(s) won’t be good enough.

When you offer up a possibility to someone, it automatically shows a sign of hope and positive energy towards something.

Using words like, “We, Us, Our,” allows the disenchanted customer to feel that they are part of the process and that the entire organization is doing their best to find tangible solutions.

Luminary Learning Company is celebrating Customer Experience Week by sharing daily insights on how to engage with a dissatisfied customer.

I am incredibly honoured to have joined my friend, mentor, colleague and all around super Luminary, Ben Baker, for a wonderful conversation on creating an illuminated customer experience on his podcast, "The YourLIVINGBrand.live show".

What are the things that you often see that are six feet in length? Me, wearing a top hat, white tie and tails. Two Golden Retrievers standing nose to nose. A standard three-seat sofa. A door. Two grocery carts lined up, to name a few examples.

Have a couple of minutes and need a pick-me-up? Join Karen and I as we serenade you at home! I hope this 25 minutes of entertainment gives you an escape from life in quarantine, and gets you humming the tunes of the Great American Songbook. Enjoy the show!

Now is the time to be the rockstar you've always wanted to be. Currently, there are millions of people that are in fear of the their health, who are having to report to work because they need to support their families, pay their bills, rent, mortgages etc.

If you are reading this and have found yourself using the words “JUST a” when you tell people what you do, Stop! You aren’t “just” anything. You are everything!

This is a three-minute story on how a box of biscotti brought a hotel over $500,000 in revenue, and stole a competitor’s most frequent customer. All because of a $10 box of biscotti with a dash of humility on the side.

Truth: everyone has a premium dance move when at a wedding. You have yours, I have mine. Isn’t is delicious to watch people slide into theirs when they hear the song that finally gets them to the floor? I find it glorious to watch people as they combine their moves flourishing in the joys of being alive.

Luminary Learning Company has developed 10 Guideposts that serve as a pathway and foundation to our learning strategy. The first Guidepost is: Be Awesome For People.

When you are awesome for others, they will be awesome for you!

July 20, 2019: Luminary Learning Company is established!

Sometimes it takes 10 years to get that 1 year that will change your life. I didn’t know mine would come shortly after my 40th birthday, in the summer of 2018.