Helping teams deliver extraordinary Customer + Employee experiences.

Jeffrey sitting in a green chair with a unlit lightbulb behind him.

Welcome! It’s all in the name.

LUMINARY: A person who inspires or influences others, especially one prominent in a particular sphere.


LEARNING: The acquisition of knowledge or skills through experience, study, or by being taught.


COMPANY: The fact or condition of being with others, especially in a way that provides friendship, belonging and enjoyment.

Jeffrey coaching a small start-up team, huddled around a laptop

What is Luminary Learning Company?

What I do isn’t unique, how I do it is. You know how sometimes employee training can feel cookie cutter, stiff or not relevant? I provide customized and engaging learning experiences making familiar topics feel new and fresh. I offer customer facing teams powerful tools that open up opportunities to increase conversion, and help people serve their customers in extraordinary, distinguished ways.

 

I firmly believe that delivering an exceptional customer experience goes hand in hand with providing an exceptional employee experience. I prioritize nurturing and supporting both aspects with utmost care.

I don't settle for the ordinary; instead, I strive to craft personalized experiences tailored to your brand and company values. I recognize that each interaction with your customers and employees should be unique and reflective of your organization's distinct identity.

My mission is to be awesome for people. To leave people inspired and wowed with a transformative learning experience unlike any training they have had before. One that values and appreciates the significance of every customer, every moment, and every interaction.

Jeffrey interacting one-on-one in a training session

Who do I Help?

Leaders and Teams ready to:

  • Increase sales and conversion

  • Discover a fresh outlook on customer service delivery

  • Deliver a stronger, more consistent customer experience for a competitive edge

  • Ignite sales initiatives by delighting customers in unexpected ways

  • Differentiate the customer experience from competitors

  • Gain confidence in engaging with difficult customers

  • Improve customer and employee loyalty

  • Take the next step in their career path

  • Reconnect with company values

  • Become a 4 or 5 star/diamond rated hotel, spa or restaurant

Join my past luminaries and become learning partners today.

WHAT PAST LUMINARIES ARE SAYING

Testimonials -Welcome
Joey Coupland

JOEY COUPLAND
Vice President of Sales | Wesgroup Properties

"Extraordinary Professional! Jeffrey spent the time to understand our needs and effectively provided three informative and engaging sessions for our team. He is truly an expert in his field. I highly recommend Luminary Learning Co."

Jimmy Kwok

DR. JIMMY KWOK
Medical Director | OVO Medi Spa

"We would like to express our gratitude to Mr. Victor for his time and dedication to our team at OVO Medi Spa. Mr. Victor has given us invaluable insights and an expertise approach to luxury customer service. Mr. Victor gave us the inspiration and motivation to improve our customer services to be the very best possible. We have been receiving many more positive reviews from our customers and our business has been growing steadily since then."

Jeanette Chaput

JEANETTE CHAPUT
Director of Marketing + Sales | Porte Communities

“Jeffrey has a unique approach to training that is backed by a wealth of experience in customer care. Our team has gained knowledge that has helped them improve their confidence working with customers and helping them solve challenges with ease. Whether you’re looking to enhance your current sales/customer experience program or to get more into specifics, Jeffrey is able to tailor a program that suits your needs, and will get your team motivated and excited about providing your customers with an exceptional experience.”

Paul Li

PAUL LI
Director of Sales | Rosewood Georgia Hotel

“There are no amount of words that can explain Jeffrey and what he is truly about. Yet, I will try. He is: Compassionate, driven, genuine, creative, hardworking, committed, energizing, enthusiastic, motivating, organized, direct, funny, a good listener, resourceful, a team player, trustful and an all-around great guy. If you are looking for somebody to turn your company from good to great, Jeffrey is that somebody.”

Kimberlee LoCicero

KIMBERLEE LOCICERO
Deputy Senior Vice President of Human Resources | Oetker Collection Masterpiece Hotels

“Jeffrey played a huge role in attaining our Forbes 5 Star rating- the first hotel in Canada’s history to achieve such a coveted award in its first year of operation. He championed our Company culture, spearheading our standard operating procedures, training our talent on 5 star sequence of service and superior service recovery as well as developing our leadership programs and driving our quality improvement initiatives in conjunction with our corporate office. Jeffrey is a rare talent and he truly knows how to wow guests and team members while understanding the business needs. Jeffrey strives to deliver unparalleled experiences each and every time and truly understands the essence of genuine, refined hospitality and is uniquely skilled in his craft. Any company would be remiss to overlook this one of a kind talent by the name of Jeffrey Victor. He is a definite asset to the business world!”

Jeong Pyon

JEONG PYON
Director of Revenue | Four Seasons Hotels and Resorts

“Jeffrey truly stands out. Jeffrey’s leadership and training has allowed the hotel to achieve stellar results in customer satisfaction on various platforms such as TripAdvisor and OTAs, which boosted the demand of the hotel, allowing the hotel to achieve both higher occupancy and ADR than budget. I highly recommend Jeffrey for anyone who is serious about increasing value proposition of the business through increased quality of service, ultimately resulting in increased revenue performance.”

Jaynee Kim

JAYNEE KIM
Human Resources + Administrative Consultant

“Jeffrey has a great ability to get people on board with ideas and goals - even people who were initially on completely different pages. ‘Everything is possible’ with him. I would highly recommend Jeffrey to any client who wishes to hire a true leader with high energy, creativity, luxury customer service experience and highly effective training and development skills. Jeffrey would be a fantastic luminary to any team!”

Mathieu Rapp

MATHIEU RAPP
Resort Manager | Four Seasons Hotels and Resorts

“Excellent communicator with a strong self-esteem and work ethic, Jeffrey displays solid interpersonal skills. When times get rough, he can keep the motivation high and the team smiling. Training others or I should say inspiring others is his forte. He is fun to work with and dedicated. I would work with him again in a heartbeat. He is trustworthy and loyal. A true leader.”

Brenda Serena

BRENDA SERENA
Executive Assistant to President & CEO | Axis Insurance Group

“Jeffrey is a superstar! He is passionate about training and ensuring the end result equates to delivering the highest possible standard in customer service. His style is to keep you engaged by constant interaction, sometimes with a theatrical spin and ultimately helping you be the best that you can be. Jeffrey has the ability to make you want to learn and grow. I would highly recommend Jeffrey to any organization who is looking for a professional, fun and effective trainer who leaves you wanting more. He would truly be an asset.”

David Lall

DAVID LALL
Executive Leader + Member Les Clefs d'Or Canada

“I have always looked upon Mr. Victor as the consummate professional and a man with a vision. I know that I can proudly say that I use so many of the techniques he ingrained in me. I know that wherever and whomever he is guiding, they should know how lucky they are!”

Rubika Narula

RUBIKA NARULA
Trainer + Implementation Specialist | Roomkey Performance Management System

“Jeffrey’s passion for the industry and eye for excellent service make him the ideal ambassador for Hospitality, but what sets him apart is his ability to understand people and empathize. He is a natural leader, but beyond that, he is a mentor, constantly helping those around him.”

Michelle Shivani-Punj Clapperton

MICHELLE SHIVANI-PUNJ CLAPPERTON
Director of Program Development | 1440 Multiversity

“Jeffrey is a true leader. He not only leads by example but has an innate ability to bring out the best in others through training, development, and positive reinforcement. His training program brings together different departments and instils excitement in team development. While most colleagues dread mandatory company training...everyone looks forward to learning from and working with Jeffrey.”

Vikram Chandra

VIKRAM CHANDRA
Food and Beverage Manager | Fairmont Pacific Rim

“Jeffrey is a highly motivated individual in his line of work. I have attended many of his training sessions and there has never been a dull moment in class. This guy has mastered the art of getting the message across to adult learners. Well paced Training with open discussions, visuals and personal experiences. The right man for the Job without doubt. p.s: Lookout for 'treats' if you answer his questions correctly!”

Fraser Snelgrove

FRASER SNELGROVE
Serious Play Facilitator | Lego®

“Two-plus decades in customer service and I can loudly announce this was the best training I had ever attended! Jeffrey’s energetic personality combined with his unique presentation style create a world-class training experience that I will remember for a lifetime.”

 

Lets connect today and create the next steps together