Design and deliver an extraordinary customer experience.

Jeffrey collaborates with team members of a start-up

IT’S TIME TO TURN DELIGHTS ON…

Is your team ready to deliver extraordinary customer service and experiences?

The Customer + Employee experience has never been more important than today. Luminary Learning Company offers employee training and consulting that provides your team with the tools to create exceptional experiences that will increase conversion in sales, improve employee engagement and exceed customer satisfaction.

Learning + Development Workshops

Our workshops are vibrant and infused with team building, engaging story-telling and experiential activities that make the learning relevant, enjoyable and retainable.

Customer Service Training

This interactive series of engaging workshops are customized around your needs and will provide a toolbox of valuable skills and knowledge which will result in the consistent delivery of an exceptional customer experience.

Participants will acquire advanced service skills and techniques that will enhance their performance. Utilizing them to exceed your customers’ expectations all the while crafting personalized experiences unique to your brand and company values.

A bright lightbulb next to a shattered lightbulb

Overcoming Difficult Customers + Situations

“The top reason customers switch brands is because they feel unappreciated when things go wrong.” - NewVoiceMedia

Do some your team members get shaken and stirred by difficult customers and situations?

Utilizing the Luminary Learning Company recovery model, your team will become equipped with easy to follow de-escalation techniques that will strengthen their confidence, and support them to engage in genuine, solution-based interactions, thereby earning the trust and loyalty of your customers.

Leadership Development

Are you wanting to develop your leaders?

The Luminary Learning Leadership Series is a customized training series where I engage selected leaders in an interactive environment to add to their current knowledge, skills, and abilities.

The objective of every workshop is to improve the participants’ confidence and proficiency in various leadership competencies.

Jeffrey awards a train the trainer certification to a team member

Train the Trainer Luminary Certification Program

Does your company have an exceptional onboarding program and learning culture?

Luminary Learning Company will build a training team of Luminaires that empowers your most loyal team members to be effective coaches and trainers. Certified trainers will learn skills and knowledge on how to educate adult learners and ensure your teachings are retained and being executed according to your service standards. We will create an environment where feedback is welcomed and not feared. Allow your team to become certified Luminaries and support a new culture of learning for your organization.

Employee Experience Consulting

Culture is the heart of who you are. Your brand's mission and values will be intertwined in the learning process, which will be designed specifically for your team. Just like people, I recognize that no two brands are alike.

A team of employees making a pile of hands

The Customer + Employee Experience

A perfect paring. You can’t have one without the other. Luminary Learning Company is a hub for professional development and company spirit.

I align with leaders who are committed to providing their team growth opportunities. Leaders who make it a priority to ensure their team feels appreciated and valued - so they can in turn offer that to their customers