CX Week 2020 - I Am Sorry

Written By Kristie Marsden

Day 5 - How to Engage With A Dissatisfied Customer: "I Am Sorry”

When you can say these words in a genuine, empathetic way that shows that you truly care about someone’s experience, the smoke can clear very fast. You can move forward together, in a positive direction with your customer.

Kristie Marsden
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