TESTIMONIALS

JOEY COUPLAND
Vice President of Sales | Wesgroup Properties

"Extraordinary Professional! Jeffrey spent the time to understand our needs and effectively provided three informative and engaging sessions for our team. He is truly an expert in his field. I highly recommend Luminary Learning Co."

JENNIFER GUNN
Director of Customer Care | Wesgroup

“Jeffrey with Luminary Learning was engaging and entertaining as he guided our team through the custom curated materials. After our three separate sessions our team was reconnected to our core values and now has a fresh outlook on customer service. I think we will be seeing you again soon. Thank you Jeffrey.”

JEONG PYON
Director of Revenue | Four Seasons Hotels and Resorts

“Jeffrey truly stands out. Jeffrey’s leadership and training has allowed the hotel to achieve stellar results in customer satisfaction on various platforms such as TripAdvisor and OTAs, which boosted the demand of the hotel, allowing the hotel to achieve both higher occupancy and ADR than budget. I highly recommend Jeffrey for anyone who is serious about increasing value proposition of the business through increased quality of service, ultimately resulting in increased revenue performance.”

SANDY KIRKMAN
Director of Revenue + Reservations | Equinox Hotels

“Mr. Victor is a great listener, innovative leader and a true mentor to many people whom are lucky enough to cross paths with him. His energetic and enthusiastic training approach makes learning fun!”

LORRAINE CHAI
Senior Analyst, UX Design | AVANADE

“Jeffrey has a talent for storytelling and public speaking that anyone would be drawn to how compelling he tells his stories.”

VIKRAM CHANDRA
Food and Beverage Manager | Fairmont Pacific Rim

“Jeffrey is a highly motivated individual in his line of work. I have attended many of his training sessions and there has never been a dull moment in class. This guy has mastered the art of getting the message across to adult learners. Well paced Training with open discussions, visuals and personal experiences. The right man for the Job without doubt. p.s: Lookout for 'treats' if you answer his questions correctly!”

STEPHANIE SO
Customer Care Coordinator | Landa Global Properties

“Jeffrey is a great speaker which made the sessions very enjoyable a fun to participate in. We were taught not only how to customer care but also how to be a better human being for the people around us. Highly recommended.”

BRENDA SERENA
Executive Assistant to President & CEO | Axis Insurance Group

“Jeffrey is a superstar! He is passionate about training and ensuring the end result equates to delivering the highest possible standard in customer service. His style is to keep you engaged by constant interaction, sometimes with a theatrical spin and ultimately helping you be the best that you can be. Jeffrey has the ability to make you want to learn and grow. I would highly recommend Jeffrey to any organization who is looking for a professional, fun and effective trainer who leaves you wanting more. He would truly be an asset.”

MICHELLE SHIVANI-PUNJ CLAPPERTON
Director of Program Development | 1440 Multiversity

“Jeffrey is a true leader. He not only leads by example but has an innate ability to bring out the best in others through training, development, and positive reinforcement. His training program brings together different departments and instils excitement in team development. While most colleagues dread mandatory company training...everyone looks forward to learning from and working with Jeffrey.”

DR. JIMMY KWOK
Medical Director | OVO Medi Spa

"We would like to express our gratitude to Mr. Victor for his time and dedication to our team at OVO Medi Spa. Mr. Victor has given us invaluable insights and an expertise approach to luxury customer service. Mr. Victor gave us the inspiration and motivation to improve our customer services to be the very best possible. We have been receiving many more positive reviews from our customers and our business has been growing steadily since then."

JEANETTE CHAPUT
Director of Marketing + Sales | Porte Communities

“Jeffrey has a unique approach to training that is backed by a wealth of experience in customer care. Our team has gained knowledge that has helped them improve their confidence working with customers and helping them solve challenges with ease. Whether you’re looking to enhance your current sales/customer experience program or to get more into specifics, Jeffrey is able to tailor a program that suits your needs, and will get your team motivated and excited about providing your customers with an exceptional experience.”

JAYNEE KIM
Human Resources + Administrative Consultant

“Jeffrey has a great ability to get people on board with ideas and goals - even people who were initially on completely different pages. ‘Everything is possible’ with him. I would highly recommend Jeffrey to any client who wishes to hire a true leader with high energy, creativity, luxury customer service experience and highly effective training and development skills. Jeffrey would be a fantastic luminary to any team!”

DAVID LALL
Executive Leader, Member Les Clefs d'Or Canada

“I have always looked upon Mr. Victor as the consummate professional and a man with a vision. I know that I can proudly say that I use so many of the techniques he ingrained in me. I know that wherever and whomever he is guiding, they should know how lucky they are!”

SHAWN KIM
Territory Sales Representative | Nestlé

“Jeffrey is very talented in distributing his knowledge of customer service and keeps his training sessions very nicely organized.”

MARIE-REI QUETUA
Sales Administrator | Wesgroup Properties

“I had the pleasure of working with Luminary Learning for a few seminars and I have already seen all the training come into action - and WOW does it make a huge difference! Luminary Learning has a way of really capturing both a team and an individual’s needs and working through it together. Jeffrey does an amazing job of lighting up a room with new ideas, and respectfully revisiting old (but golden) standards. I would 110% be the first in line for an opportunity to learn more from Jeffrey and Luminary Learning.”

JACQUES WONG
Commercial Insurance Advisor | Park Georgia Insurance Agencies
“Jeffery and the team at Luminary are masters of crafting delightful customer experiences. If you understand the ROI of delivering outstanding customer and employee experiences, you need to bring these guys and gals in to help.”

SUNNY KIM
Community Relations Manager | Wesgroup Properties

“The Luminary Learning sessions lead by Jeffrey Victor were "simply one of the best" I had the pleasure of attending, engaging and learning from (and I've been to many). Jeffrey is a superb storyteller with a message and the lessons learned continue on.”

NICOLA GANDOSSI
Sales Manager | Shangri-La Hotels & Resorts

“Jeffrey Victor is charismatic, engaging and thought provoking. His training message is always delivered in an organized, high-energy fashion which gives him proven results. I highly recommend Jeffrey.”

KIMBERLEE LOCICERO
Deputy SVP of Human Resources | Oetker Collection Masterpiece Hotels

“Jeffrey played a huge role in attaining our Forbes 5 Star rating- the first hotel in Canada’s history to achieve such a coveted award in its first year of operation. He championed our Company culture, spearheading our standard operating procedures, training our talent on 5 star sequence of service and superior service recovery as well as developing our leadership programs and driving our quality improvement initiatives in conjunction with our corporate office. Jeffrey is a rare talent and he truly knows how to wow guests and team members while understanding the business needs. Jeffrey strives to deliver unparalleled experiences each and every time and truly understands the essence of genuine, refined hospitality and is uniquely skilled in his craft. Any company would be remiss to overlook this one of a kind talent by the name of Jeffrey Victor. He is a definite asset to the business world!”

PAUL LI
Director of Sales | Rosewood Georgia Hotel

“There are no amount of words that can explain Jeffrey and what he is truly about. Yet, I will try. He is: Compassionate, driven, genuine, creative, hardworking, committed, energizing, enthusiastic, motivating, organized, direct, funny, a good listener, resourceful, a team player, trustful and an all-around great guy. If you are looking for somebody to turn your company from good to great, Jeffrey is that somebody.”

MATHIEU RAPP
Resort Manager | Four Seasons Hotels and Resorts

“Excellent communicator with a strong self-esteem and work ethic, Jeffrey displays solid interpersonal skills. When times get rough, he can keep the motivation high and the team smiling. Training others or I should say inspiring others is his forte. He is fun to work with and dedicated. I would work with him again in a heartbeat. He is trustworthy and loyal. A true leader.”

RUBIKA NARULA
Trainer + Implementation Specialist | Roomkey Performance Management System

“Jeffrey’s passion for the industry and eye for excellent service make him the ideal ambassador for Hospitality, but what sets him apart is his ability to understand people and empathize. He is a natural leader, but beyond that, he is a mentor, constantly helping those around him.”

FRASER SNELGROVE
Serious Play Facilitator | Lego®

“Two-plus decades in customer service and I can loudly announce this was the best training I had ever attended! Jeffrey’s energetic personality combined with his unique presentation style create a world-class training experience that I will remember for a lifetime.”

RACHEL SEO
Assistant Housekeeping Manager | Sheraton Vancouver Wall Centre Hotel

“Jeffrey’s training is so inspiring not only because he teaches the fundamental service basics, but he will also give you this unforgettable moment where you realize your passion towards your career - the purpose itself.”

SYLINA MILLS
Owner | Aria Beauty and Wellness

“Jeffrey has a special gift for motivating people to be their best. The training that I've received from him is invaluable and it is by far the best that I've ever experienced. His passion and enthusiasm really comes through in his work!”

CINDY DOSZPOD
Assistant Store Manager | Links of London

“Jeffrey is one of the most inspiring people I have ever met. I enjoyed his training and his stories are truly remarkable. He is very caring and passionate about what he does and has a positive attitude at all times.”

JAMES EAPEN
Client Services Officer for Business Banking | BMO Financial Group

“Jeffrey's drive for success and enthusiasm goes a long way and makes him a stand out and outstanding trainer.“