Become a Luminary Learning Company partner today!

Jeffrey holding his laptop

Contact me today to discuss how Luminary Learning Company can illuminate your employee + customer experience.

I legally operate in Canada, the United States of America, or virtually, from the comfort of your home or office.

hello@luminarylearningco.com

Get social with me.

Lightbulb Moment:💡In the post pandemic world (if you are a customer centric organization) being "good" isn't good enough anymore. ⁠
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#lightbulbmoment#luminarylearningco #truthbomb #customerservicematters #hospitalityindustry #retai

3 years ago today I was let go from a job I loved. 2 years ago today I created one. Happy July 20th and 2nd anniversary to Luminary Learning Company! ⁠
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Thank you to the LLCo. team (you know who you are), my cherished clients, to those who have supp

Daily Delight: 💡 We all handle pressure differently. When the pressure is on, that's when it's most critical to be easy on yourself and others. ⁠
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Breathe. Respond. Now sing: 🎤 🎶 "Pressure, pushing down on me, pressing down on you, no man as

Interview Tip:💡You can tell a lot about a company from the way things look behind closed doors. When you are at an in-person interview, pay close attention to how things look. Is there clutter scattered? Is the office space neat and organized? Keep

Lightbulb Moment: 💡 Like Elsa from @disney "Frozen." ❄️ Sometimes, you've got to let it go! ⁠
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#luminarylearningco #customerservicematters #hospitalityindustry #retailindustry #realestateindustry #workshops #letitgo #training #cust

Testimonial Tuesday: 🙏🏼 "Be awesome for people" - this is Jeffrey's motto and I could say, from the very first moment I met him, that he's deeply committed to those words! Whether it is just an informal chat or a business related meeting,

Luminary Learning Company believes that an extraordinary customer + employee experience is one that is vibrant and precise in delivery. One that is consistent and exceeds the expectations of your customers + employees by crafting personalized experie

Learning from the past. Listening to the present. Committed to creating a better future. 🧡
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#dayofreflection #listen #learn #love

Lightbulb Moment:💡Every business strives to deliver great customer service. The problem is, sometimes they fall short. With a fresh, relevant approach and my one-of-a-kind style, I provide customized, value-driven training workshops and consulting t

Customer Experience Trend: 📈 A recent survey found that nearly 73% of consumers prefer messaging to calls when making airline, hotel, or other travel-related reservations. Among 18- to 23-year-olds, the number reaches a whopping 90%. Those messaging

Daily Delight: 💡 A haircut is a good metaphor for this moment in time. Removing the old and allowing room for the new.⁠
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#luminarylearningco #customerservicematters #hospitalityindustry #retailindustry #realestateindustry #workshops #clienta

Lightbulb Moment:💡Be awesome for people. They are waiting for you.⁠ They need you.
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#bealuminary #customerservicematters #lightbulbmoment #inspire #payitforward #training #customerservicetraining #careercoaching #professionaldevelopment #em

🗯️ Is the inconsistent experience your company is currently offering driving your customers up a wall❓The writing is on the wall.
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#luminarylearningco #customerservicematters #hospitalityindustry #retailindustry #realestateindustry #workshop

Ever been professionally ghosted? It’s not fun being on the quiet end of a paranormal (professional) experience. Whether you are a customer, employee, or a job seeker - no one likes the feeling of being ignored or not being replied to in a time

Daily Delight:💡Customers can transform every aspect of your company for the better if you listen to their feedback.⁠ Are you listening? ⁠👂🏻
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Approach every interaction as an opportunity to collect quantitative and qualitative feedback on real exp

Lightbulb Moment: 💡 People are capable of marvellous things. Do yourself a favour and give people the chance to wow you! Some of the most successful people I've had the pleasure to work with - hardly had any "experience" at all. ⁠
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I miss hugs. 😌⁠ You?⁠
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#luminarylearningco #hugs #connection #relationshipbuilding #clientappreciation #training #customerservicetraining #inperson #professionaldevelopment #employeetraining #employeeexperience #customerser

Customer Experience Trend: 📈 A recent survey shows that post-COVID-19, 59% of consumers will care even more about customer experience than they did in the “before times” when deciding which companies to support or buy from. @forbes @blak

Lightbulb Moment:💡Align with those who light your spark, not diminish it. That spark is far too precious not to be celebrated. ⁠
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#luminarylearningco #lightbulbmoment #robinwilliams #bestpractice #beyourself #lightthespark

Daily Delight:💡 Be the first to greet your customer/guest when they enter into your establishment. They aren't being paid to greet you. Beat them to it! 👋 If they say “hello” before you do - you’ve lost. ☹️
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&bull